While free for its broadband customers, the telecoms giant upped the cost of Premium Mail to £5 a month for those with other providers – up from £1.60. Some internet providers, such as the Post Office or Virgin for instance, will completely delete the email account if you decide to Switch internet provider, while others will let you keep it – so long as you are willing to pay.Īnd these charges aren’t cheap - in June 2016, BT more than tripled the monthly service fees for former broadband customers who hold on to their email address, access to their inbox and contacts after moving away from the firm. Changing internet providers: do you pay to keep your email address? This is because if you decide to change broadband provider, you may run the risk of losing your email account. When you sign up for broadband, most internet providers will include a free email address in the package.īut by using their free email address, you could be stuck with an uncompetitive deal that offers slow speeds and unsatisfactory service.
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